Privacy policy

Privacy Policy

Last updated: October 24, 2026

Nzau Legacy FZ-LLC, doing business as AUVREYA Kids (“AUVREYA Kids,” “we,” “us,” or “our”), operates this store and website, including its related content, features, products, tools, and services (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit auvreya.com, purchase or return a product, create or use an account, communicate with us, or otherwise interact with the Services.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy controls.

Personal information we collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal information:

Contact information, including your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, including products viewed, placed in a cart, purchased, returned, exchanged, or cancelled; order history; discounts; shipping selections; and transaction records.
Payment information, including payment method, payment confirmation, billing information, and limited payment details provided to us by our payment processors. Complete payment-card information is collected and processed by Shopify and other authorized payment providers rather than directly stored by AUVREYA Kids.
Account information, including your account identifier, preferences, saved addresses, settings, and authentication information.
Communications, including information you provide when contacting customer support, submitting a return request, responding to a survey, entering a promotion, or communicating with us.
Device and technical information, including your device type, browser, operating system, network connection, IP address, cookie identifiers, and similar identifiers.
Usage information, including how and when you visit, navigate, search, and interact with our website, advertisements, emails, and Services.
Marketing preferences, including whether you have agreed to receive promotional communications and whether you have opted out of certain advertising or data-sharing activities.
User-submitted content, including product reviews, photographs, videos, survey responses, and other content you choose to provide.

We do not intend to collect sensitive personal information beyond what is reasonably necessary to process transactions, prevent fraud, comply with law, and provide the Services. Please do not send us complete payment-card numbers, account passwords, government identification documents, or other unnecessary sensitive information by email.

How we collect personal information

We may collect personal information:

Directly from you, including when you place an order, create or access an account, request a return, contact us, subscribe to marketing, or otherwise provide information.
Automatically, including through cookies, pixels, local storage, server logs, and similar technologies when you use the Services.
From Shopify and our service providers, including payment processors, fraud-prevention providers, fulfillment providers, shipping carriers, customer-support providers, analytics providers, and technology providers.
From advertising, social-media, and business partners, where permitted by law and consistent with your choices.
From public or legally permitted sources, when necessary to prevent fraud, protect our rights, or comply with legal requirements.

How we use personal information

We may use personal information for the following purposes:

Providing the Services

We use personal information to:

Process payments and fulfill orders.
Arrange shipping and provide delivery updates.
Process returns, refunds, exchanges, and cancellations.
Create and manage customer accounts.
Remember customer preferences.
Provide customer service.
Display relevant products and store content.
Maintain transaction and business records.
Operate, maintain, and improve the Services.

Marketing and advertising

Subject to applicable law and your choices, we may use personal information to:

Send promotional emails and information about products, offers, and updates.
Measure the effectiveness of advertisements and campaigns.
Display advertising that may be based on your activity on our store and, where permitted, other websites or services.
Understand customer interests and improve our marketing.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in an email. Even after opting out of marketing, we may continue sending non-promotional communications about orders, accounts, returns, security, or customer-service enquiries.

We do not currently offer SMS or WhatsApp marketing through checkout. If these channels are introduced, this Privacy Policy and the applicable consent notices will be updated.

Security and fraud prevention

We use personal information to authenticate account access, secure payments, detect or investigate suspected fraud, address malicious or unlawful activity, protect customers and the public, enforce our terms, and maintain the security of the Services.

Legal and compliance purposes

We may use personal information to:

Comply with applicable laws, tax requirements, court orders, and lawful government requests.
Establish, exercise, or defend legal claims.
Investigate disputes, chargebacks, and policy violations.
Protect our rights and the rights of customers and other parties.
Maintain records required for legal, tax, accounting, and compliance purposes.

Legal bases for processing

Where laws in the European Economic Area, United Kingdom, or another jurisdiction require us to identify a legal basis, we process personal information as appropriate:

To perform a contract with you, including processing and fulfilling an order.
To comply with a legal obligation.
With your consent, including for certain marketing or non-essential cookies where required.
For our legitimate interests or those of another party, including operating and securing our store, preventing fraud, providing customer support, improving the Services, and conducting proportionate marketing, provided those interests are not overridden by your rights.
To establish, exercise, or defend legal claims.

Where processing is based on consent, you may withdraw that consent without affecting processing that occurred before its withdrawal.

How we disclose personal information

We may disclose personal information when reasonably necessary:

To Shopify, which hosts and powers our ecommerce Services.
To payment processors that authorize and process transactions.
To fulfillment providers, warehouses, suppliers, shipping carriers, and logistics providers that prepare and deliver orders.
To technology and service providers supporting hosting, cloud storage, analytics, fraud prevention, security, communications, customer support, and business operations.
To advertising and marketing partners, subject to applicable law and customer choices.
When you direct us or consent to a disclosure, including through social-media integrations or other third-party features.
Within our corporate group or to professional advisers where applicable.
In connection with a merger, acquisition, financing, restructuring, insolvency, or sale of all or part of our business.
To comply with legal obligations, lawful requests, or legal proceedings.
To enforce our policies or protect the Services, customers, AUVREYA Kids, or other parties.

Service providers are permitted to process personal information only for their authorized purposes and subject to applicable contractual and legal obligations.

Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information concerning your access to and use of the Services to provide and improve its services.

Information submitted through our store may be transmitted to Shopify and other service providers located outside your country. Certain Shopify enhanced services may use information from interactions with our store and other Shopify merchants to provide fraud prevention, personalization, analytics, and advertising-related functionality.

You can learn more through the Shopify Consumer Privacy Policy and exercise applicable rights concerning Shopify’s processing through the Shopify Privacy Portal.

Targeted advertising and data-sharing choices

Depending on where you reside, certain disclosures for targeted advertising may legally be considered a “sale,” “sharing,” or processing for targeted advertising, even when no money is exchanged.

Where applicable, you may opt out through our data-sharing opt-out page.

Where legally required, we also recognize the Global Privacy Control signal as an opt-out request for the browser or device sending the signal. If Shopify can associate that device with a Shopify account, the request may also be applied to that account.

Other browser-based “Do Not Track” signals may not be recognized because there is no universally accepted standard for responding to them.

Cookies and similar technologies

We and our service providers, including Shopify, use cookies and similar technologies to operate the website, remember preferences, keep accounts and checkout functions secure, understand store performance, prevent fraud, and—subject to applicable consent requirements—personalize content and advertising.

Where required, you can manage non-essential cookies through the cookie banner or privacy-preferences interface displayed on our website. Blocking certain essential cookies may prevent parts of the Services from functioning correctly.

Additional information about Shopify’s use of cookies is available through Shopify’s published privacy and cookie materials.

Third-party websites and services

The Services may contain links to websites, applications, payment services, social networks, or platforms operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, or practices of independent third parties. Review their privacy notices before providing them with personal information. A link does not necessarily mean that AUVREYA Kids endorses the third party.

Information posted in public or semi-public areas, including social-media platforms and public reviews, may be accessible and used by other people.

Children’s privacy

The Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

Where local law establishes a higher minimum age for the relevant processing, we apply that higher age as required. If you believe a child has provided personal information to us improperly, contact support@auvreya.com so we can investigate and take appropriate action.

We do not knowingly sell or share, as those terms are defined under applicable privacy laws, the personal information of individuals under 16.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no transmission or storage system is completely secure, and we cannot guarantee absolute security.

Do not send sensitive or confidential information through unsecured channels. You are responsible for maintaining the security of your email account, devices, and any account authentication information.

Data retention

We retain personal information for as long as reasonably necessary to:

Provide the Services and maintain customer accounts.
Complete transactions and manage returns or disputes.
Meet legal, tax, accounting, and recordkeeping requirements.
Prevent fraud and protect the security of the Services.
Establish, exercise, or defend legal claims.
Enforce our agreements and policies.

The applicable period depends on the nature of the information, our relationship with you, and legal requirements. We may retain anonymized or de-identified information where it can no longer reasonably identify you.

Your privacy rights

Depending on where you live and subject to legal limitations and exceptions, you may have the right to:

Request access to personal information we maintain about you.
Request information about the categories, sources, purposes, and recipients of personal information.
Request correction of inaccurate personal information.
Request deletion of personal information.
Receive a portable copy of certain personal information.
Opt out of the sale or sharing of personal information or processing for targeted advertising.
Withdraw consent where processing is based on consent.
Object to or request restriction of certain processing.
Appeal a decision we make concerning a privacy-rights request.
Lodge a complaint with an applicable privacy or data-protection authority.

You may submit a request by emailing support@auvreya.com or by using an applicable privacy-request option provided through the Services.

We will not unlawfully discriminate against you for exercising a privacy right. We may need to verify your identity before completing a request. Verification information will be used only to process and document the request.

Where permitted, an authorized agent may submit a request on your behalf. We may require evidence of authorization and may ask you to verify your identity directly.

International data transfers

We, Shopify, and our service providers may transfer, store, or process personal information outside the country where you reside.

Where required for transfers from the European Economic Area or United Kingdom, we rely on legally recognized safeguards, such as adequacy decisions, the European Commission’s Standard Contractual Clauses, the United Kingdom’s approved transfer mechanisms, or another lawful basis.

Complaints

If you have a concern about our privacy practices, contact support@auvreya.com first so we can investigate.

Depending on where you reside, you may have the right to appeal our response or submit a complaint to your local privacy or data-protection authority. European Economic Area supervisory authorities are listed through the European Data Protection Board.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technologies, Services, providers, or legal obligations.

We will post the revised policy on this website, update the “Last updated” date, and provide additional notice when required by law.

Contact and data controller

For purposes of applicable data-protection laws, the controller responsible for the personal information described in this Privacy Policy is:

Nzau Legacy FZ-LLC, doing business as AUVREYA Kids

Registered address:
FDAM0210, Compass Building
Al Shohada Road
Al Hamra Industrial Zone–FZ
Ras Al Khaimah
United Arab Emirates

Privacy and customer-support email: support@auvreya.com
Website: https://auvreya.com