Refund policy

30-Day Return Guarantee

You may request a return within 30 calendar days after the final item in your order has been delivered.

To be eligible for a return, the product must be returned in its original packaging with all accessories, components, promotional items, and proof of purchase included. Products must be unused and in resalable condition.

Shoes must be unworn and socks must be unused. You may try shoes on a clean indoor surface to check the fit. Items with outdoor wear or signs of use are not eligible for a change-of-mind return. This does not affect returns for damaged, defective or incorrectly supplied items, or rights under applicable consumer law.

To request a return, sign in to your AUVREYA Kids customer account and select the relevant order, or contact us at support@auvreya.com before sending anything back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs for change-of-mind returns. AUVREYA Kids will cover reasonable return shipping costs when an item is confirmed to be damaged, defective, or incorrectly supplied. We do not charge a restocking fee.

After we receive and inspect the return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.

Gift cards and personalized products are final sale unless otherwise required by law.

This policy does not limit any mandatory consumer rights available in the customer’s country or region.